Refund policy
At Saloura, we want you to love every piece you receive. If for any reason you are not completely satisfied, we're here to help.
Returns
- We accept returns within 7 days of delivery.
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Sale items and customised orders are not eligible for return.
How to Initiate a Return Please contact us at salouraofficial@gmail.com with your order number and reason for return. Our team will guide you through the process.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
- Shipping charges are non-refundable.
Exchanges We offer exchanges for size or colour issues, subject to availability. Please contact us within 7 days of receiving your order.
Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and we will resolve it immediately.
For any queries, contact us at: contactsaloura@gmail.com — We're happy to help!