Return & Refund Policy

At Saloura, we want you to love every piece you receive. If for any reason you are not completely satisfied, we're here to help.

Returns

  • We accept returns within 7 days of delivery.
  • Items must be unused, unwashed, and in their original condition with all tags attached.
  • Sale items and customised orders are not eligible for return.

How to Initiate a Return

To initiate a return, please contact us at contactsaloura@gmail.com with your order number and reason for return. Our team will guide you through the process.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–7 business days to your original payment method.

Exchanges

We offer exchanges for size or colour issues, subject to availability. Please contact us within 7 days of receiving your order.

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and we will resolve it immediately.

For any queries, reach out to us at contactsaloura@gmail.com We're happy to help! 🤍